Satisfied Customers in Kamloops Share Their Restoration Stories

Thompson Valley Restoration DKI is proud to help Kamloops residents rebuild their lives after experiencing the devastation of a fire, flood or other natural disaster. Our staff truly grasp the core values in assisting our clients through the insurance process in a caring and compassionate manner. Read reviews from our satisfied customers.
Excellent, Friendly Service

They did everything in a timely fashion. Excellent service, very friendly, would use again. Hopefully not (lol). Thank you for everything.

-Tammy L.
August 2016
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They All Did a Great Job

I couldn’t have asked for better help with the whole restoration. I enjoyed meeting everyone and they all did a great job. Thanks tons!

-Margaret C.
August 2016
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Fast-Acting Team

As a ‘homeowner’ in the midst of a pending sale.....this couldn’t have happened at a worse time! Max Hobbs arrived, shortly after initial contact, to assess the situation and his restoration team, Tracey and Michael, were right behind to tackle the job.

Very prompt, very professional and very much appreciated. Thank you.

-Tara T.
June 2016
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Courteous Staff & Outstanding Workmanship

Your company recently understood some repairs at our home and we wish to express our appreciation of the fine work done. We had anticipated that our home would be filled with dust and mess for the duration of the work and were pleasantly surprised when such was not the case. Your employees were at great pains to remove our furniture, cover the floors and walls and generally prevent dust escape as far as possible. They took limited breaks and of very short duration, were courteous, pleasant, helpful and above all thoroughly professional. The gentlemen who came to do the siding replacement were also professional and courteous and did an excellent job.

In particular we would like to mention Sean Lockhart who organized the work and who was always pleasant, helpful and eager to ensure the work was done quickly but to a high standard. We feel a shout out to Karl, Rob and Chester is also in order. Chester took such care with his work, was happy to answer any of our questions and did such an excellent job. We are convinced the skylight wells have a better appearance now than the initial builders managed. Whatever you are paying these gentlemen is not nearly enough; they are excellent representatives of your company. Once again, many thanks for your efforts.

-Robin & Eileen J.
May 2016
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Respectful & Professional Team

You have a very professional, respectful & courteous team.

-Kirk & Diane D.
April 2016


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Superior Service

I was very pleased with your team they are very professional. I have dealt with other clean up companies & yours is definitely superior.

-Dale & Linda L.
April 2016
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Quick Service & Highly Organized

I can’t thank you enough for the quick response I received. After I put in the claim for the leaking dishwasher, two hours later you were on site and had everything under control! Sean you and your working team were so efficient, polite and knew what had to be done. The working schedule you gave me was knowledgeable as I knew what was happening every day and help me organize my day. Thanks again for the job well done!!

I’m very happy!!!

PS I would not hesitate to recommend to people that are in similar situations.

-Ann L.
March 2016


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Efficient, Quality Work

I was very pleased with quality of the work, timelines & services.

-Holly S.
February 2016


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Hard Workers & Excellent Service

We both were very impressed at how efficient the two workers were. They worked extremely well
together, both were very polite, shook our hands, introduced themselves to us when they arrived. They
had a very long day and you wouldn’t have known they were there. They worked very hard to get the
situation rectified. Their professional work ethic was well noted, they worked steady without taking any breaks.

-Dale & Linda L.
February 2016


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Professionalism & Quality Workmanship

We would like to take this opportunity to thank you for the excellent customer service provided with respect to our claim. From the initial response to the completion of the repairs, we were very happy with the professionalism and workmanship of all those involved.

There was constant communication and updates on the progress throughout, and the job was completed in an efficient and timely fashion. We also appreciated the extra work to paint the complete rec room and finish some drywall repairs and paint to the basement bathroom as well.

-Derrick and Geri B.
January 2016


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Amazing Level of Customer Service!

We used Thompson Valley Restoration to repair extensive damage in what started as an emergency situation. They responded immediately, kept me informed and every juncture throughout the project and provided an amazing level of friendly customer service as well!

Thank you to Max, Alisha and the rest of the TVR team for an excellent job very well done.

-Rachel C.
January 2016
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Friendly, Professional & Informative

These young men were very friendly, professional and informative and never felt like I was asking dumb questions or interfering with their work.

-Nina R.
December 2015
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Will Highly Recommend

They were quick responding, phoning ahead, was great. Everything was explained clearly with availability to phone anytime with follow up questions. Very friendly and everyone introduced themselves. Made an otherwise crappy experience an overall easy one. Will highly recommend to anyone.

-Char D.
November 2015
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Listened to Our Questions

“Both techs were very polite. They listened to our questions and were clear as to whether they could answer or needed to check. Although young, they were professional and courteous and a credit to your company.”

-Jo R.
July 2015
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Great Job!

“Thank you for the great job. Should we ever be in a similar situation, we would definitely call on you again!”

-Keith & Natalie M.
June 2015
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Very Satisfied with Every Aspect of the Work Done

We are very satisfied with every aspect of the work done by Thompson Valley, but believe a special Thank You should go to the girls on your clean-up crew. They did a fabulous job!!! Thank you so much!!

-Ed & Sheila
May 2015
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Unpleasant Situation Turned out Smoothly!

“They made an unpleasant situation proceed as smoothly as possible”

-Joanne L.
May 2015